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with Kaoud Oriental Rugs.
Send us your comments and suggestions so that we
can continue to make your shopping experience at Kaoud
a pleasant one.
To The Editor:
In these days of impersonal E- Commerce, catalogues & discount chain store shopping, it
is a welcomed breath of fresh air to come across a family run business committed to
customer satisfaction. Such has been my experience with Kaoud Rugs of Wilton and New
Fred Kaoud has gone the extra mile to ensure that our family was pleased with our
selection of a Persian rug. To better guide us in our choices, Fred came out to house to
familiarize himself with the room where the carpet would lay as well as our decorating
tastes. He patiently waited week after week, month after month as we "tried out" several
carpets searching for the perfect one. Fred even went as far as to order a carpet from
overseas to be brought over for our consideration. While this particular carpet was in
transit, Fred called us to update us on its status: in customs, in our warehouse, etc.
Unsolicited communication? How often have we all prepaid for something to have the
store put you on hold as they try to locate your information-only to tell you "it's still not
in yet." Each time I entered his store I was greeted by name and with a genuine "hello" as he and
his staff were happy to accommodate me by flipping through endless stacks of rugs.
One may assume that an owner would provide such services to a decorator in hopes of
repeat purchases and referrals, but we are just one family buying only one rug, while
sticking to a budget.
In the end, we decided to stay with our original carpet, but not for lack of selection,
service or commitment to making the customer feel valued and appreciated. We wanted
to remind the local community that family business is what makes commerce interesting,
unique and special. If you like the feeling of our towns, then we should all make attempts
to shop and hire the services local businesses whenever possible.
We just wanted to share a simple story that highlights Kaoud Rugs. We have had 22
years of great success with every local company we do business with: from oil delivery to
garden nurseries to grocery shopping and we welcome their diversity and commitment to
our communities. Shop local!
The rugs look even better in our home!! A pleasure
once again working with you all. See you again in another
Peter & Michael
I apologize for not sending you this note sooner.
My wife Leslie and I wanted to let you know that we truly
appreciated your guidance and generosity. You made us feel
comfortable and confident on our final decision to purchase
one of your beautiful carpets. I'm certain we will see
regards, Ed & Leslie Della Valle
To: The Kaoud Family,
We wanted to thank you for being so patient w/us when
purchasing our rug. We are thouroughly enjoying our rug
and will remember you for future needs in other rooms.