What our customers are saying…
I just had wall- to- wall carpet installed in our family room purchased from Kaouds. What a difference! I had used them for purchasing an oriental rug in the past but saw that they have a vast collection of wall to wall carpets. I wanted to give a fresh, clean and modern look for this room. They have a wide selection of sisal, jutes, and other contemporary styles. Joanne Kaoud and Fred, her brother, were fabulous! I was in the store for hours looking and Joanne also came to my home. She wanted to make sure I was certain with this major purchase. I can't say enough about the quality of the product and the service from Kaouds in Wilton. I highly recommend them for your next purchase.
Kaouds is an excellent place to purchase carpets, runners, area rugs. I recently purchased a runner for my stairs. They had a wide selection, allowed me to bring samples home to try in my room, great to work with!!
Catherine nicholson M.
These guys are great. We had 5 Persian rugs cleaned by them and they look terrific. They are so knowledgeable, helpful, courteous and they respond to emails. I'd give them 5 stars. This is the only company I'd use to have Persian/Asian rugs cleaned.
Superb expertise and cordiality. I have had several fine oriental & persian rugs repaired & cleaned by Kaoud Bros. Their job was always first class, spotless. The rugs were restored to an excellene condition. I wouldn't deal with anyone else. I would highly recommend this business to anyone interested in having fine rugs. Simply superb!
I am a resident of Greenwich, CT. Recently I had my rug cleaned by Kaoud Carpets & Rugs. The carpet came out immaculate! More importantly, my experience with Kaoud Carpets and Rugs was wonderful. What sets Kaoud Carpets & Rugs apart from any other store is their fantastic, friendly customer service and quality products. Kaoud Carpets & Rugs picked up my rug promptly, and communicated with me in regards to the cost, what the procedures were etc, before they went ahead and did the service. The customer service was courteous, and knowledgable and went above and beyond to make sure my rug was taken care of and that that my experience was a pleasant one. I trust Kaoud Carpet & Rugs and highly recommend them to anyone looking for not only quality products and knowledgable staff, but a pleasant experience as well.
We recently moved into a new home in Wilton,CT. I went to Kaoud to buy some oriental rugs but found out that they do a lot more than just that -- including carpet and installation. We were so impressed by the many beautiful, quality choices at Kaoud and the extraordinary service there that we ended up doing area rugs as well as our foyer stairs, hallway and back stairs and wall-to-wall carpeting in our bedrooms. The quality of service that Kaoud provides to their customers is truly unique! There were so many things about this family owned and operated business that impressed us -- I just have to list them: - We saw carpet at another store that Kaoud didn’t have – they quickly found it for us and gave it to us at a better price. - Fred Kaoud Jr. personally visited our home more than once to take a look at our spaces and colors and offered solutions ranging from type of carpet to layouts and sizing - Their incredibly friendly and hard-working staff brought area rugs to our home so we could actually try them in the rooms until we got it right - They were consistently excellent at communicating with us the schedules for delivery and installation every step of the way - When we had a problem with one area of installation they promptly sent the installer out to fix the rug and even fixed an area of rug that we had previously installed by someone else at no extra charge - When our guest bedroom carpet couldn’t be installed exactly on schedule because of a problem with the manufacturer – they went above and beyond to lend us a gorgeous wool area rug of even higher quality over the holidays - They were diligent about checking in with us after each installation to make sure that we were happy and even sent us a thank you gift and card for our business We feel confident that if there were ever a problem with anything, they would bend over backwards to help us even years down the line – that’s just the kind of operation they run there. It is so nice to work with a business today that provides such personal attention and a sense of confidence about their product and service – we would highly recommend them to anyone looking for rugs or carpet!
After many years of use, I recently decided to have my oriental rug cleaned. I was a little nervous as I'd never had it cleaned before and it was in less than pristine condition. I did some research and finally decided on Kaoud Carpets & Rugs in Wilton. I would highly recommend them! They were extremely knowledgeable and have excellent customer service. On top of that, they did a wonderful job with my rug. It looks beautiful! I will definitely use them again in the future.
We recently purchased rugs for our home through Kaoud's of Wilton to be placed in our kitchen, living room, hall entranceway and an upstairs bedroom. The staff is terrific! They were extremely helpful, knowledgeable and professional. We were not pressured into purchasing beyond our budget and their assistance was terrific. One of the owners even came to our home to take measurements so that we would be assured that our purchases would have proper dimensions. I would enthusiastically recommend Kaoud's of Wilton.
Maria White & Family
We wanted to thank you for being so patient w/us when purchasing our rug. We are thouroughly enjoying our rug and will remember you for future needs in other rooms.
Ed & Leslie Della Valle
I apologize for not sending you this note sooner. My wife Leslie and I wanted to let you know that we truly appreciated your guidance and generosity. You made us feel comfortable and confident on our final decision to purchase one of your beautiful carpets. I’m certain we will see you again.
Peter & Michael
The rugs look even better in our home!! A pleasure once again working with you all. See you again in another 6 months.
In these days of impersonal E- Commerce, catalogues & discount chain store shopping, it is a welcomed breath of fresh air to come across a family run business committed to customer satisfaction. Such has been my experience with Kaoud Rugs of Wilton and New Canaan. Fred Kaoud has gone the extra mile to ensure that our family was pleased with our selection of a Persian rug. To better guide us in our choices, Fred came out to house to familiarize himself with the room where the carpet would lay as well as our decorating tastes. He patiently waited week after week, month after month as we “tried out” several carpets searching for the perfect one. Fred even went as far as to order a carpet from overseas to be brought over for our consideration. While this particular carpet was in transit, Fred called us to update us on its status: in customs, in our warehouse, etc. Unsolicited communication? How often have we all prepaid for something to have the store put you on hold as they try to locate your information-only to tell you “it’s still not in yet.” Each time I entered his store I was greeted by name and with a genuine “hello” as he and his staff were happy to accommodate me by flipping through endless stacks of rugs. One may assume that an owner would provide such services to a decorator in hopes of repeat purchases and referrals, but we are just one family buying only one rug, while sticking to a budget. In the end, we decided to stay with our original carpet, but not for lack of selection, service or commitment to making the customer feel valued and appreciated. We wanted to remind the local community that family business is what makes commerce interesting, unique and special. If you like the feeling of our towns, then we should all make attempts to shop and hire the services local businesses whenever possible. We just wanted to share a simple story that highlights Kaoud Rugs. We have had 22 years of great success with every local company we do business with: from oil delivery to garden nurseries to grocery shopping and we welcome their diversity and commitment to our communities. Shop local! -Thanks!