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We are not happy unless you are! All of our rugs come with a 30 day guarantee for quality and craftsmanship. Exchange any area rug within 30 days of purchase. We want your complete satisfaction.
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We sell and service only the finest area rugs and carpets in New England. Come see why thousands of clients and interior designers choose us first for over 60 years.
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Rave Reviews
It’s rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloom for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then.
We lived in Connecticut and appreciated the longevity of this local family business and the great customer service! Around since 1954, they are doing things right for the customer!
We built our retirement home in North Carolina, I made sure that I purchased my rugs from Kaoud Carpets & Rugs! Fred Kaoud Jr has an amazing eye for color selections and he can recommendation rugs based on your style. He has been spot on with our selections. Whether you are looking for a runner, carpet for stairs, or showcase pieces for your living areas their selections are amazing! We even got our outdoor rugs for our screened porch. Every year when we travel back up to CT, we make a point of stopping by the Wilton store to check out the inventory and to catch up with the Kaouds! I love when I can ship my rugs back to NC and they are wrapped professionally. Love their rug pads too! Time to change our colors! See you soon!
Kaoud Carpets & Rugs was recommended to me by a fellow designer after I relocated to the area and was looking for a great place to bring my clients. I have been going to them and working with Fred for the past 6+ months and I wouldn’t go anywhere else. They have a really big selection of high quality rugs in a lot of different styles, but also do custom, carpeting, and flooring. Fred really does have a one stop shop, but it is the customer service that really makes me a loyal customer. He and Fred Sr are both really kind, down to earth people, that go above and beyond for their clients, I could not recommend them and the quality of their products more.
From The Blog
Celebrating our 68th Year!
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Gorgeous Wool & Viscose woven modern pattern on this stair and landing project. Product is [...]
Jul
Another Stair Creation!
Deerfield Mushroom Animal cut pile print with custom stair rods finish off this multi-level staircase [...]
Jun
Our Latest Creation…Darien, CT Residence
Sophisticated, Regal Luxury with this multi-level custom staircase broadloom installation.
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Let’s get ready for Friends & Family
Before & After This client thought her rugs were clean until we got them! Don’t [...]
Nov
- Amy CrenshawMy husband and I just moved to the area and needed to clean our lovely Persian rug that I inherited from my Armenian grandmother.
Fred Kaoud Jr. was very responsive to my inquiries and extremely knowledgeable. The Kaoud team carefully removed many years of dust and hand washed our precious heirloom. In addition, the installation team helped with sound recommendations on where to position the rug in our new home once it was cleaned. It looks stunning! What a wonderful way to feel at home in our new home! - 8/30/2021read moreread less - Emily ElkinWe went to Kaoud Carpets for a runner on our staircase. When we entered, Fred immediately greeted us and guided us through the plethora of options. Fred helped us narrow down to a few choices and sent us samples. Our runner was installed perfectly and we couldn’t be happier! We will absolutely be returning to Fred for future carpets. - 3/21/2023read moreread less
- William G.We purchased several oriental rugs 15 years ago from Kaoud and continue to be completely happy with their quality. When it was necessary to replace old carpeting in other areas, we visited several dealers but found there was nothing superior to Kaoud in both quality and service. Everything was done on time and in a thoroughly professional manner. Fred gave us a variety of options and suggestions that helped us make a decision without any pressure. The installers, George and Gus, were professional in their own right and did an excellent job, especially on hard to match corners. We could not be more satisfied. - 8/12/2019read moreread less
- Ewa OjarovskaI would like to thank Fred and the entire team at Kaoud for the incredible job they did on cleaning and restoring our family antique rugs.
We brought in our rugs in need of a lot of work and cleaning, all of the staff was professional, knowledgeable, skilled, and, helpful. I rarely write these postings notes , but in this case I am absolutely thrilled with the results and highly recommend Kaoud and their services. Bravo ! - 2/18/2022read moreread less - Anne V.Excellent service from choosing our carpet to installation. Fred is very helpful and knowledgeable and was a pleasure to work with. He was ready to work with us on whatever the price point. Installation was seamless as well. Very professional company, and as an interior designer, a great team to work with. - 8/01/2019read moreread less
- Kathleen O.Our family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few different carpet stores, we chose to go with Kaoud and could not be happier with our decision. Fred and his team are beyond friendly and helpful and they had a great selection to choose from. Removal and installation was top notch as well! We will without a doubt be using Kaoud again for our carpeting/flooring needs. - 1/30/2022read moreread less
- Clair C.Kaoud (and Fred specifically) was fantastic. Very knowledgeable and excellent customer service, not to mention they did a great job cleaning our rug. I felt Fred went above and beyond, even sending us photo updates throughout the cleaning process. Our rug, which was very overdue for a cleaning, is noticeably more vibrant and softer. We felt very safe having our rug cleaned during the COVID crisis, Kaoud took extra precautions and still turned our rug around very quickly. Prices were in line with industry standard. Kaoud will be our go-to shop for oriental rug cleaning in the future and I wouldn’t hesitate to recommend them to anyone. - 6/02/2020read moreread less
- Karl a.We have been Kaoud customers since the late 1960's when they were located in Milford, CT; and , then went to their new showroom in Wilton when it opened in the late 1980's. No words can adequately express the professionalism of this family owned company. They recently went "above and beyond" in helping us with an unusual situation with one of our Karastan rugs. We thank them so much for their assistance. Not only are the owners wonderful people to deal with; but also, their pick-up and delivery team is great, and the way they solved a carpet placement in my home recently was outstanding. Dealing with Kaoud is a genuine pleasure and we would highly recommend them. ***l and ******* *********** - 12/12/2017read moreread less
- Ann R.We had a wonderful experience with Kaoud Carpet when we downsized to a new house. Fred and his team were ultimate professionals, and Fred was especially adept at communicating regularly and clearly via email. They cleaned and repaired at least 8 Oriental carpets and all look wonderful. One was a multi-generational much used carpet that was worn and tired looking, and now looks beautiful. The work took some time, but Fred was very upfront about this at the beginning. The cost of delivery was built into the total cost which was paid upfront, and that plan served us well. We always knew the status of each carpet, thanks to Fred's emails. All in all, not only was their cleaning and repair excellent, but the combination of utter professionalism, yet informal, friendly, and communicative style informed our five star review. - 5/17/2021read moreread less
- Ellen H.Kaoud did an amazing job on our rugs. The rugs were very soiled but Kaoud washed them repeatedly over several weeks and when they were returned they looked, and felt like they have never been used. There were no odors of any sort either. Just fresh clean rugs. Excellent service. - 8/29/2020read moreread less
- sarah r.have used kaoud for years, my parents used them for years before that as well, and I couldn't happier. they do an incredible job and are so responsive to and emails. so easy to schedule a pick up and they do miracles with our carpets. couldn't recommend them more. - 1/18/2023read moreread less
- William G.A leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding was needed. We shopped several carpeting stores then found desirable products at Kaoud Rugs in West Hartford. The sales person, Christina L********, came to our home , measured all open areas, closets and stairs. The price was acceptable. When installation occurred, I was impressed at the concern for detail and precision performed by the crew. I cannot find a flaw at the stairs, around lolly columns, at doorways or closet entries. They did a very good installation. Maurice Kaoud helped finalize communication with our insurance. We are pleased with all interactions with Kaoud Rugs of West Hartford. - 12/10/2021read moreread less
- T. B.Kaoud Carpets and Rugs provided exceptional service regarding the cleaning and moth proofing of 16 of my heirloom Persian rugs--starting with the phone call I had with Fred Kaoud, Jr. Mr. Kaoud arrived at our home the very next day to personally inspect the carpets. He patiently explained the problems with each one, the process by which his firm cleans and moths proofs. He also provided a detailed account of each rug, its age and origin. Six weeks later the rugs returned home----now silky, exquisitely clean, the colors vibrant. They have never looked this good. His professional team brought the rugs in and expertly placed them around the house, explaining why some rugs should be placed in the same room with another rug, due to the common origin and related designs. Fred and his team were a delight to work with. We can't say enough about Kaoud Carpets and Rugs-For anyone who treasures their rugs as heirloom quality art, Kaoud is the only place to go. - 5/05/2019read moreread less
- Katie H.I received excellent customer service from initial browsing through to delivery in my experience with Kaoud rugs. Communication was thorough and prompt. Ease of shopping and payment was beyond what I could have anticipated. And, the rug we chose is the perfect completion to our home! - 9/16/2022read moreread less
- Anne CAll the people at Kaoud treat you like family and are very thankful for the business. They are honest and we've bought two very large oriental rugs from them. In addition, they are the people to go to when you need your rugs cleaned. My dog soiled ours and Kaoud was able to get the stain out even though it was weeks old. A miracle!! - 12/13/2020read moreread less
- Paul F.Kaoud Carpets & Rugs in Wilton is a gem of a store. Fred Kaoud and his staff are helpful without being overbearing. They are focused on customer satisfaction. Their pricing is competitive with any of the large retailers. I was able to get a high end product at a price I could afford. Besides stocking an impressive selection of oriental carpets, they offer an extensive variety of broadloom carpets as well as hardwoods, laminates and other flooring - something I did not realize until I got there. I am happy to have discovered Kaoud in Wilton because now I know it is the only place I need to go for carpeting or flooring. Luckily for me it’s located nearby my home, but it’s worth the trip from outside the immediate area. - 2/21/2019read moreread less
- Allan B.We found Fred and crew an excellent choice! They were knowledgeable, professional, and caring. The cleaned our Persian rugs, had them back when promised, and did a terrific job. The new rugs we purchased were also wonderful choices. We would highly recommend them to potential customers who wish services or products! - 4/27/2021read moreread less
- jeff hymanWe went to Kaoud to purchase carpeting based on reviews we saw here in Google. We were not disappointed. Service in the store and in our home was excellent. Fred was extremely responsive and thorough in addressing all of our questions, keeping us up-to-date on delivery times, and ensuring installation as quickly as possible. Candido’s installation was highly professional, on time as promised, and expertly performed. We were extremely pleased with the service we received from start to finish, and would highly recommend Kaoud to anyone interested in purchasing floor covering. - 10/20/2021read moreread less