KAOUD Carpets & rugs

Great service and quality care. Thank you. - 2/20/2019 

I had Kaoud Carpets clean and repair severa Oriental l rugs that were precious to me. They did an incredible job where I couldn't even tell where the repair ended and the carpet began. Thank you Kaoud! - 12/15/2020 

Kaoud Carpets and Rugs has a huge variety of rugs and carpets to choose from and the brother and sister who run the family business provide a very welcoming environment. Their delivery people are highly professional who make sure the installation is done perfectly. - 5/13/2023 

Kaoud's is the absolute best! Our go-to for expert cleaning of our oriental carpets - they can eliminate any pet stain crisis! Also have a beautiful selection of carpets! Greatest service ever. - 7/26/2021 

Friendly, efficient, pleasant and excellent work. I would recommend them to anyone looking to care for their rugs. - 11/13/2019 

My husband and I just moved to the area and needed to clean our lovely Persian rug that I inherited from my Armenian grandmother.
Fred Kaoud Jr. was very responsive to my inquiries and extremely knowledgeable. The Kaoud team carefully removed many years of dust and hand washed our precious heirloom. In addition, the installation team helped with sound recommendations on where to position the rug in our new home once it was cleaned. It looks stunning! What a wonderful way to feel at home in our new home! - 8/30/2021 

It's rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloam for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then. So I decided to go there to see their selection. I was pleasantly surprised with their vast selection of sisals and jutes! I wanted a modern contemporary look and they had it all. Joanne Kaoud even offered to come to my home with a variety of samples. She came with an arm full of choices, with a big smile on her face, so I could see them in the room. We even had coffee together. Those little things mean a lot! I'm from Minneapolis and out East you don't always get the quality service that I received from the Kaouds. The carpet looks fabulous! Better that I ever expected! Plus with the scrap, Fred Kaoud suggested that they bind the edges and now I have an extra rug in the parlor!
You'll be happy that you used Kaouds! We are! - 6/28/2015 

A leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding was needed. We shopped several carpeting stores then found desirable products at Kaoud Rugs in West Hartford. The sales person, Christina L********, came to our home , measured all open areas, closets and stairs. The price was acceptable. When installation occurred, I was impressed at the concern for detail and precision performed by the crew. I cannot find a flaw at the stairs, around lolly columns, at doorways or closet entries. They did a very good installation. Maurice Kaoud helped finalize communication with our insurance. We are pleased with all interactions with Kaoud Rugs of West Hartford. - 12/10/2021 

Kaoud Carpets & Rugs in Wilton is a gem of a store. Fred Kaoud and his staff are helpful without being overbearing. They are focused on customer satisfaction. Their pricing is competitive with any of the large retailers. I was able to get a high end product at a price I could afford. Besides stocking an impressive selection of oriental carpets, they offer an extensive variety of broadloom carpets as well as hardwoods, laminates and other flooring - something I did not realize until I got there. I am happy to have discovered Kaoud in Wilton because now I know it is the only place I need to go for carpeting or flooring. Luckily for me it’s located nearby my home, but it’s worth the trip from outside the immediate area. - 2/21/2019 

Prior to moving into our new home we had Kaoud clean and repair our rugs, fantastic service, extremely fast turn-around, and impeccable workmanship - wouldn’t trust any one else with our rugs. - 1/11/2023 

Kaoud did an amazing job on our rugs. The rugs were very soiled but Kaoud washed them repeatedly over several weeks and when they were returned they looked, and felt like they have never been used. There were no odors of any sort either. Just fresh clean rugs. Excellent service. - 8/29/2020 

we sent out carpets that had been abused by pets and they came back brand new, perfectly clean, no pet odors, no stains, like magic. Thank you so much for your work. - 8/29/2020 

We've been a returning customer of Kaoud Carpets & Rugs given the team's professionalism and variety of rug options. We've bought rugs, and recently had a runner installed on our staircase. The installment team were very professional and cordial, and the new runner looks amazing. We always enjoy working with Fred Kaoud -- he is very communicative about expectations and delivery timelines and knowledgeable about what rugs/carpets work best for our needs! Looking forward to continue working with him and his team. - 8/03/2023 

This company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for many years to help us keep our rugs in top shape. Very satisfied. - 2/07/2020 

Very professional and clearly and slowly explained the work done. I am coming back again. Nice people. Great job. - 11/04/2021 

Kaoud Carpets and Rugs provided exceptional service regarding the cleaning and moth proofing of 16 of my heirloom Persian rugs--starting with the phone call I had with Fred Kaoud, Jr. Mr. Kaoud arrived at our home the very next day to personally inspect the carpets. He patiently explained the problems with each one, the process by which his firm cleans and moths proofs. He also provided a detailed account of each rug, its age and origin. Six weeks later the rugs returned home----now silky, exquisitely clean, the colors vibrant. They have never looked this good. His professional team brought the rugs in and expertly placed them around the house, explaining why some rugs should be placed in the same room with another rug, due to the common origin and related designs. Fred and his team were a delight to work with. We can't say enough about Kaoud Carpets and Rugs-For anyone who treasures their rugs as heirloom quality art, Kaoud is the only place to go. - 5/05/2019 

Fantastic experience with Kaoud's! Worked with Fred Kaoud directly to repair and re-size a few extra Tibetan large rugs. Fred not only helped me personally but also recommended superior alternatives at a lower cost. What more could I ask for? All in all, fantastic professionalism, responsiveness, integrity, and quality work. Many thanks. - 1/19/2021 

Great service and quality care. Thank you. - 2/20/2019 

Excellent service from choosing our carpet to installation. Fred is very helpful and knowledgeable and was a pleasure to work with. He was ready to work with us on whatever the price point. Installation was seamless as well. Very professional company, and as an interior designer, a great team to work with. - 8/01/2019 

Extremely pleased with our service from Kaoud. The showroom had an abundance of options, but Fred helped us narrow down to several choices and sent us swatches to within the week. Once we selected our carpet, we placed the order and had it installed e within a couple of weeks. The installation was professionally done and the installer walked through a few cutting options with us and listened to our wishes before offering his own suggestion. Highly recommend! - 3/21/2023 

We have been Kaoud customers since the late 1960's when they were located in Milford, CT; and , then went to their new showroom in Wilton when it opened in the late 1980's. No words can adequately express the professionalism of this family owned company. They recently went "above and beyond" in helping us with an unusual situation with one of our Karastan rugs. We thank them so much for their assistance. Not only are the owners wonderful people to deal with; but also, their pick-up and delivery team is great, and the way they solved a carpet placement in my home recently was outstanding. Dealing with Kaoud is a genuine pleasure and we would highly recommend them. ***l and ******* *********** - 12/12/2017 

I ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! - 10/10/2020 

Fred Kaoud and Kaoud Carpets in Wilton gave excellent service. We originally purchased our living room and dining room carpets from them many years ago. This was the first time we sent the rugs out to be cleaned. Fred kept us informed via e-mail. They picked up and delivered our carpets, and refringed the 10x14 ft carpet. They had to do multiple extractions and included new pads. We had an old stain from dropping a green bean casserole on one rug many years ago and they did an excellent job of removing the stain. The two delivery men, Ben and Jose, did a wonderful job and were very professional. We appreciated that they wore masks. I would highly recommend Kaoud Carpets in Wilton. - 7/22/2020 

Great selection, excellent service, and delivered promptly (on a holiday no less). We were very pleased with our Kaoud experience! - 9/08/2021 

Extremely professional and helpful answering questions. The staff are friendly and go over board to help. My 80 year old oriental rug looks terrific. They are extremely patient. I Highly recommend their cleaning services. Thank you Fred! ***** - 3/04/2024 

I received excellent customer service from initial browsing through to delivery in my experience with Kaoud rugs. Communication was thorough and prompt. Ease of shopping and payment was beyond what I could have anticipated. And, the rug we chose is the perfect completion to our home! - 9/16/2022 

I ordered several rugs from Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! - 10/10/2020 

I had 3 rugs cleaned and not only did they come out better than I expected, the client service was outstanding! Thank you to Fred, Mario and Jose!!! I will be back!!! - 9/24/2021 

We used Kaoud Carpets & Rugs to clean several cherished hand-made carpets. We have been Kaoud's customers for decades, and their performance continues to meet/exceed our expectations. Their expertise, craftsmanship, professionalism and customer service are exemplary. * ******* ***** *** ** **** ***** **** ****** ****** ***** *** ***** They remind us of the delight of working with local businesses. Thank you ! ****** ** - 7/04/2023 

Kaoud repaired a threadbare spot on our wool carpet. It looks much, much better. Their pick and delivery was quick and efficient. Work was completed right on time. A great experience. - 5/04/2022