KAOUD Carpets & rugs

A precious resource for carpet lovers! Deep knowledge, superb service. I learn every time I go to Kaoud’s, and my home is more beautful thanks to them. - 4/28/2019 

We went to Kaoud Carpets for a runner on our staircase. When we entered, Fred immediately greeted us and guided us through the plethora of options. Fred helped us narrow down to a few choices and sent us samples. Our runner was installed perfectly and we couldn’t be happier! We will absolutely be returning to Fred for future carpets. - 3/21/2023 

Excellent experience. Received assistance with matching colors/designs and installation was no problem. - 10/05/2020 

Knowledgeable, professional. Beautiful and huge selection to choose from. Above and beyond when it comes to customer service. - 12/30/2019 

Kaoud repaired a threadbare spot on our wool carpet. It looks much, much better. Their pick and delivery was quick and efficient. Work was completed right on time. A great experience. - 5/04/2022 

Excellent service. - 2/09/2021 

Kaoud Carpets and Rugs has a huge variety of rugs and carpets to choose from and the brother and sister who run the family business provide a very welcoming environment. Their delivery people are highly professional who make sure the installation is done perfectly. - 5/13/2023 

It's rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloam for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then. So I decided to go there to see their selection. I was pleasantly surprised with their vast selection of sisals and jutes! I wanted a modern contemporary look and they had it all. Joanne Kaoud even offered to come to my home with a variety of samples. She came with an arm full of choices, with a big smile on her face, so I could see them in the room. We even had coffee together. Those little things mean a lot! I'm from Minneapolis and out East you don't always get the quality service that I received from the Kaouds. The carpet looks fabulous! Better that I ever expected! Plus with the scrap, Fred Kaoud suggested that they bind the edges and now I have an extra rug in the parlor!
You'll be happy that you used Kaouds! We are! - 6/28/2015 

Absolutely the Best! Highly recommend the all services for cleaning and especially restoration. Bravo - 2/18/2022 

Great service all the time. We have clean our many oriental rugs with Fred. I highly recommend this family owned business!! - 2/25/2023 

Kaoud (and Fred specifically) was fantastic. Very knowledgeable and excellent customer service, not to mention they did a great job cleaning our rug. I felt Fred went above and beyond, even sending us photo updates throughout the cleaning process. Our rug, which was very overdue for a cleaning, is noticeably more vibrant and softer. We felt very safe having our rug cleaned during the COVID crisis, Kaoud took extra precautions and still turned our rug around very quickly. Prices were in line with industry standard. Kaoud will be our go-to shop for oriental rug cleaning in the future and I wouldn’t hesitate to recommend them to anyone. - 6/02/2020 

Joanne and the team at Kaoud were nothing but professional from start to finish! They restored and cut down a large Oriental rug that has been in my family for 3 generations. I’m thrilled with the outcome - you would never know it was altered and it is simply beautiful work. I would highly recommend working with them! - 5/03/2023 

From the very beginning, as soon as I walked in the door, my experience with Fred Kaoud and Kaoud Carpets & Rugs has been nothing but exceptional. I had to have a very fine rug that has been in my family for over 35 years cared for. Unfortunately, it had suffered significant damage from both water and moths. Thankfully only around the edges. At first, I wanted to just stop the bleeding, but what Fred and his very talented in house weaver suggested, although radical, brought my family heirloom back to its former glory. Pictures can not even come close to describing the end result. The outside border was removed, the edges rebound and fringe overcasted. The rug is now absolutely perfect with no compromises or imperfections. Although now a bit smaller in size, it is a remarkable piece that has been brought back to its former glory. I am absolutely confident that this rug will be passed down to the next generation, just like all fine hand woven rugs should be. Thank you, Fred and Kaoud Rugs. - 2/04/2020 

We were very happy with our recent purchase of a carpet from Fred at Kaoud. The service was excellent form start to finish and the carpet will give us lots of pleasure for years to come. - 9/05/2021 

Working with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs cleaned and packed for storage, we were in the process of moving, and they all came out beautiful. I highly recommend their services. - 9/04/2021 

We had a wonderful experience with Kaoud Carpet when we downsized to a new house. Fred and his team were ultimate professionals, and Fred was especially adept at communicating regularly and clearly via email. They cleaned and repaired at least 8 Oriental carpets and all look wonderful. One was a multi-generational much used carpet that was worn and tired looking, and now looks beautiful. The work took some time, but Fred was very upfront about this at the beginning. The cost of delivery was built into the total cost which was paid upfront, and that plan served us well. We always knew the status of each carpet, thanks to Fred's emails. All in all, not only was their cleaning and repair excellent, but the combination of utter professionalism, yet informal, friendly, and communicative style informed our five star review. - 5/17/2021 

Fred was great to work with. He was responsive and his prices were fair. His staff did the best cleaning job we've ever had on our rugs, and he was able to fix two small rips in the welts for us. We had used another local service for cleaning before and were never satisfied with the results - Kaoud delivered and returned the rugs and did an exceptional job cleaning them. - 2/26/2021 

I have been working with Kaoud for over 15 years and they are true pros! Great customer service, great value and timely responses to questions. It’s nice to work with a local, family owned business. Thank you!! - 6/24/2020 

Courteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus, possess. Having done a renovation that lasted over a year, Kaoud Carpet and Rugs was the most pleasant vendor to do business with. - 11/11/2019 

Courteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus, possess. Having done a renovation that lasted over a year, Kaoud Carpet and Rugs was the most pleasant vendor to do business with. - 11/11/2019 

Friendly, efficient, pleasant and excellent work. I would recommend them to anyone looking to care for their rugs. - 11/13/2019 

Kaoud did an amazing job on our rugs. The rugs were very soiled but Kaoud washed them repeatedly over several weeks and when they were returned they looked, and felt like they have never been used. There were no odors of any sort either. Just fresh clean rugs. Excellent service. - 8/29/2020 

Kaoud Carpets & Rugs was a perfect place to take my 70 year old oriental rug. The care they gave it was so wonderful. Their high-level of commitment to excellence was everything I was hoping for and more. My rug is sparkling clean with colors so vibrant, all thanks to the care they gave it. I recommend them highly. - 2/06/2020 

Have used Kaoud for rug cleaning twice now and have been very satisfied. They are professional, keep to the schedule they promise and they always do an outstanding job. - 10/11/2022 

Our family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few different carpet stores, we chose to go with Kaoud and could not be happier with our decision. Fred and his team are beyond friendly and helpful and they had a great selection to choose from. Removal and installation was top notch as well! We will without a doubt be using Kaoud again for our carpeting/flooring needs. - 1/30/2022 

They are an amazing business. Fred , the owner is professional and prompt. He cleaned 5 of our carpets flawlessly and delivered right on time. They are a pleasure to deal with ! - 7/30/2021 

A leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding was needed. We shopped several carpeting stores then found desirable products at Kaoud Rugs in West Hartford. The sales person, Christina L********, came to our home , measured all open areas, closets and stairs. The price was acceptable. When installation occurred, I was impressed at the concern for detail and precision performed by the crew. I cannot find a flaw at the stairs, around lolly columns, at doorways or closet entries. They did a very good installation. Maurice Kaoud helped finalize communication with our insurance. We are pleased with all interactions with Kaoud Rugs of West Hartford. - 12/10/2021 

Courteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus possess. Having done a renovation that lasted over a year, Kaoud Carpet and Rugs was the most pleasant vendor to do business with. - 11/11/2019 

Best service and selection! - 12/06/2013 

I had 3 rugs cleaned and not only did they come out better than I expected, the client service was outstanding! Thank you to Fred, Mario and Jose!!! I will be back!!! - 9/24/2021