KAOUD Carpets & rugs

We were very pleased with the selection of carpets available at Kaoud, the effort put forth by the staff to review them all, and their taking the time to deliver and stage the three carpets we liked. That made all the difference as the third choice quickly became our first! Good quality and great value - thanks guys! - 9/08/2021 

I ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! - 10/10/2020 

Extremely helpful, knowledgeable and accommodating. They offer a wide range of product from modern to traditional, area rugs to wall to wall. I must see showroom if you’re in the market for new carpets. Prices ranges for everyone - 2/23/2019 

we sent out carpets that had been abused by pets and they came back brand new, perfectly clean, no pet odors, no stains, like magic. Thank you so much for your work. - 8/29/2020 

Kaoud's has been our go-to for cleaning crisis pet spots for years now! They always rise to the occasion and get the stain out, no matter how challenging - leaving our Oriental beautiful, better than new. With the best service ever! - 7/01/2020 

Very professional and clearly and slowly explained the work done. I am coming back again. Nice people. Great job. - 11/04/2021 

All the people at Kaoud treat you like family and are very thankful for the business. They are honest and we've bought two very large oriental rugs from them. In addition, they are the people to go to when you need your rugs cleaned. My dog soiled ours and Kaoud was able to get the stain out even though it was weeks old. A miracle!! - 12/13/2020 

I had Kaoud Carpets clean and repair severa Oriental l rugs that were precious to me. They did an incredible job where I couldn't even tell where the repair ended and the carpet began. Thank you Kaoud! - 12/15/2020 

The tired and dusty little hall rug I left off at Kaoud's was a beauty when unrolled there a short time later. The background red glowed, and the rose, pink, green, and cream colors in the center were bright and clean. And, the ends were repaired. Fred K*** was a pleasure to meet, generous with his time. He explained the rug's background, how it would be cleaned and repaired. And suggested the best option for a rug pad; a pleasure to my bare feet! Kaud's would be my recommendation to evaluate a carpet, assess problem areas, and restore/clean expertly. - 2/20/2019 

Kaoud's is the absolute best! Our go-to for expert cleaning of our oriental carpets - they can eliminate any pet stain crisis! Also have a beautiful selection of carpets! Greatest service ever. - 7/26/2021 

Great selection, excellent service, and delivered promptly (on a holiday no less). We were very pleased with our Kaoud experience! - 9/08/2021 

I received excellent customer service from initial browsing through to delivery in my experience with Kaoud rugs. Communication was thorough and prompt. Ease of shopping and payment was beyond what I could have anticipated. And, the rug we chose is the perfect completion to our home! - 9/16/2022 

Kaoud (and Fred specifically) was fantastic. Very knowledgeable and excellent customer service, not to mention they did a great job cleaning our rug. I felt Fred went above and beyond, even sending us photo updates throughout the cleaning process. Our rug, which was very overdue for a cleaning, is noticeably more vibrant and softer. We felt very safe having our rug cleaned during the COVID crisis, Kaoud took extra precautions and still turned our rug around very quickly. Prices were in line with industry standard. Kaoud will be our go-to shop for oriental rug cleaning in the future and I wouldn’t hesitate to recommend them to anyone. - 6/02/2020 

It's rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloam for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then. So I decided to go there to see their selection. I was pleasantly surprised with their vast selection of sisals and jutes! I wanted a modern contemporary look and they had it all. Joanne Kaoud even offered to come to my home with a variety of samples. She came with an arm full of choices, with a big smile on her face, so I could see them in the room. We even had coffee together. Those little things mean a lot! I'm from Minneapolis and out East you don't always get the quality service that I received from the Kaouds. The carpet looks fabulous! Better that I ever expected! Plus with the scrap, Fred Kaoud suggested that they bind the edges and now I have an extra rug in the parlor!
You'll be happy that you used Kaouds! We are! - 6/28/2015 

Very nice people to do business with..I had my area rugs cleaned..they are beautiful..thanks ..I would recommend them to friends for sure.. - 12/05/2019 

Kaoud's is the absolute best carpet store around! They have been on our go-to for expert cleaning of our oriental carpets for years - no matter how difficult the pet stain challenge, they always get the stain out and make the carpet look better than before! Kaoud's also has a beautiful selection of carpets to fit any home. Fred and team have the best service ever! - 7/26/2021 

Great and high quality selection, impeccable customer service, installation crew was very knowledgeable and professional. Will use again and highly recommend! - 8/12/2019 

Kaoud Carpets and Rugs has a huge variety of rugs and carpets to choose from and the brother and sister who run the family business provide a very welcoming environment. Their delivery people are highly professional who make sure the installation is done perfectly. - 5/13/2023 

Absolutely the Best! Highly recommend the all services for cleaning and especially restoration. Bravo - 2/18/2022 

We had a large vintage kilim that had holes in it. We couldn't decide whether to spend the money to get it fixed or to buy a new rug. We ended up having our rug repaired and cleaned by Kaoud and we're thrilled with the results! They custom dyed the yarns for a perfect match to reweave the deteriorated areas (there were many). We just got the rug back yesterday and they really delivered everything they promised; it is now something we'll keep forever. Nice, knowledgable people, and they didn't pressure us at all. Highly recommend! - 9/24/2020 

Extremely professional and helpful answering questions. The staff are friendly and go over board to help. My 80 year old oriental rug looks terrific. They are extremely patient. I Highly recommend their cleaning services. Thank you Fred! ***** - 3/04/2024 

We've been a returning customer of Kaoud Carpets & Rugs given the team's professionalism and variety of rug options. We've bought rugs, and recently had a runner installed on our staircase. The installment team were very professional and cordial, and the new runner looks amazing. We always enjoy working with Fred Kaoud -- he is very communicative about expectations and delivery timelines and knowledgeable about what rugs/carpets work best for our needs! Looking forward to continue working with him and his team. - 8/03/2023 

We went to Kaoud Carpets for a runner on our staircase. When we entered, Fred immediately greeted us and guided us through the plethora of options. Fred helped us narrow down to a few choices and sent us samples. Our runner was installed perfectly and we couldn’t be happier! We will absolutely be returning to Fred for future carpets. - 3/21/2023 

My husband and I were completely happy with the service we received at Kaoud Carpets and Rugs. Joanne was very knowledgeable and understanding of our situation, guiding us the perfect carpet for our needs. It makes us happy whenever we see it. - 5/05/2023 

Kaoud Carpets & Rugs in Wilton is a gem of a store. Fred Kaoud and his staff are helpful without being overbearing. They are focused on customer satisfaction. Their pricing is competitive with any of the large retailers. I was able to get a high end product at a price I could afford. Besides stocking an impressive selection of oriental carpets, they offer an extensive variety of broadloom carpets as well as hardwoods, laminates and other flooring - something I did not realize until I got there. I am happy to have discovered Kaoud in Wilton because now I know it is the only place I need to go for carpeting or flooring. Luckily for me it’s located nearby my home, but it’s worth the trip from outside the immediate area. - 2/21/2019 

This company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for many years to help us keep our rugs in top shape. Very satisfied. - 2/07/2020 

Friendly and reliable service...cleaned and repaired our two rugs expertly and also gave advice on each carpet’s value. - 3/08/2021 

We have been Kaoud customers since the late 1960's when they were located in Milford, CT; and , then went to their new showroom in Wilton when it opened in the late 1980's. No words can adequately express the professionalism of this family owned company. They recently went "above and beyond" in helping us with an unusual situation with one of our Karastan rugs. We thank them so much for their assistance. Not only are the owners wonderful people to deal with; but also, their pick-up and delivery team is great, and the way they solved a carpet placement in my home recently was outstanding. Dealing with Kaoud is a genuine pleasure and we would highly recommend them. ***l and ******* *********** - 12/12/2017 

Excellent service, beautiful carpet, and Fred was even willing to text with me. I couldn’t recommend them more highly!! - 10/26/2020 

Great and high quality selection, impeccable customer service, installation crew was very knowledgeable and professional. Will use again and highly recommend! - 8/12/2019