KAOUD Carpets & rugs

This company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for many years to help us keep our rugs in top shape. Very satisfied. - 2/07/2020 

Kaoud did an amazing job on our rugs. The rugs were very soiled but Kaoud washed them repeatedly over several weeks and when they were returned they looked, and felt like they have never been used. There were no odors of any sort either. Just fresh clean rugs. Excellent service. - 8/29/2020 

Working with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs cleaned and packed for storage, we were in the process of moving, and they all came out beautiful. I highly recommend their services. - 9/04/2021 

We lived in Connecticut and appreciated the longevity of this local family business and the great customer service! Around since 1954, they are doing things right for the customer!
We built our retirement home in North Carolina, I made sure that I purchased my rugs from Kaoud Carpets & Rugs! Fred Kaoud Jr has an amazing eye for color selections and he can recommendation rugs based on your style. He has been spot on with our selections. Whether you are looking for a runner, carpet for stairs, or showcase pieces for your living areas their selections are amazing! We even got our outdoor rugs for our screened porch. Every year when we travel back up to CT, we make a point of stopping by the Wilton store to check out the inventory and to catch up with the Kaouds! I love when I can ship my rugs back to NC and they are wrapped professionally. Love their rug pads too! Time to change our colors! See you soon! - 9/23/2015 

A leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding was needed. We shopped several carpeting stores then found desirable products at Kaoud Rugs in West Hartford. The sales person, Christina L********, came to our home , measured all open areas, closets and stairs. The price was acceptable. When installation occurred, I was impressed at the concern for detail and precision performed by the crew. I cannot find a flaw at the stairs, around lolly columns, at doorways or closet entries. They did a very good installation. Maurice Kaoud helped finalize communication with our insurance. We are pleased with all interactions with Kaoud Rugs of West Hartford. - 12/10/2021 

We had a wonderful experience with Kaoud Carpet when we downsized to a new house. Fred and his team were ultimate professionals, and Fred was especially adept at communicating regularly and clearly via email. They cleaned and repaired at least 8 Oriental carpets and all look wonderful. One was a multi-generational much used carpet that was worn and tired looking, and now looks beautiful. The work took some time, but Fred was very upfront about this at the beginning. The cost of delivery was built into the total cost which was paid upfront, and that plan served us well. We always knew the status of each carpet, thanks to Fred's emails. All in all, not only was their cleaning and repair excellent, but the combination of utter professionalism, yet informal, friendly, and communicative style informed our five star review. - 5/17/2021 

Great selection, excellent service, and delivered promptly (on a holiday no less). We were very pleased with our Kaoud experience! - 9/08/2021 

We've been a returning customer of Kaoud Carpets & Rugs given the team's professionalism and variety of rug options. We've bought rugs, and recently had a runner installed on our staircase. The installment team were very professional and cordial, and the new runner looks amazing. We always enjoy working with Fred Kaoud -- he is very communicative about expectations and delivery timelines and knowledgeable about what rugs/carpets work best for our needs! Looking forward to continue working with him and his team. - 8/03/2023 

I ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! - 10/10/2020 

Fantastic experience with Kaoud's!
Worked with Fred Kaoud directly to repair and re-size a few extra Tibetan large rugs. Fred not only helped me personally but also recommended superior alternatives at a lower cost. What more could I ask for? All in all, fantastic professionalism, responsiveness, integrity, and quality work.
Many thanks. - 1/19/2021 

Absolutely the Best! Highly recommend the all services for cleaning and especially restoration. Bravo - 2/18/2022 

We bought a beautiful carpet from Kaoud’s, It was the perfect choice and they helped us get just the right one and right colors for the space . They have a great selection and really use their experience to guide us. - 7/13/2019 

Our family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few different carpet stores, we chose to go with Kaoud and could not be happier with our decision. Fred and his team are beyond friendly and helpful and they had a great selection to choose from. Removal and installation was top notch as well! We will without a doubt be using Kaoud again for our carpeting/flooring needs. - 1/30/2022 

I ordered several rugs from Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! - 10/10/2020 

Working with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs cleaned and packed for storage, we were in the process of moving, and they all came out beautiful. I highly recommend their services. - 9/04/2021 

Provided a quick quote. Arrived when scheduled and did a thorough job. Thrilled with the results and will use them again. - 3/04/2021 

We bought a beautiful carpet from Kaoud’s, It was the perfect choice and they helped us get just the right one and right colors for the space . They have a great selection and really use their experience to guide us. - 7/13/2019 

Excellent service, beautiful carpet, and Fred was even willing to text with me. I couldn’t recommend them more highly!! - 10/26/2020 

Our overall experience with Kaoud Carpets & Rugs was absolutely first-class. From the very beginning of our project -- exploring lots of different materials and options, through to setup and installation, Fred and team were keenly focused on understanding our needs every step of the way and ensuring that our selections would exceed our expectations. Ventura's hard work and dedication to perfection during the installation was exceptional. Communication throughout our project was excellent as well. What a tremendous difference compared to other local carpet and rug providers we've worked with that make you feel insignificant (i.e., just another buyer)! We highly recommend Kaoud Carpets & Rugs for any flooring projects you may have. - 6/22/2024 

Friendly, efficient, pleasant and excellent work. I would recommend them to anyone looking to care for their rugs. - 11/13/2019 

I spent months and months searching for a rug that fit my style, quality standards, and budget. It wasn’t easy! But when I walked into Kaoud Carpets & Rug, I found multiple options right away that fit exactly what I was looking for. The hardest part was choosing which one to take home! They offered great customer service, and I absolutely love my new rug! This will definitely be my first time next time I’m in the market for a new rug. - 10/10/2019 

I have been working with Kaoud for over 15 years and they are true pros! Great customer service, great value and timely responses to questions. It’s nice to work with a local, family owned business. Thank you!! - 6/24/2020 

It's rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloam for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then. So I decided to go there to see their selection. I was pleasantly surprised with their vast selection of sisals and jutes! I wanted a modern contemporary look and they had it all. Joanne Kaoud even offered to come to my home with a variety of samples. She came with an arm full of choices, with a big smile on her face, so I could see them in the room. We even had coffee together. Those little things mean a lot! I'm from Minneapolis and out East you don't always get the quality service that I received from the Kaouds. The carpet looks fabulous! Better that I ever expected! Plus with the scrap, Fred Kaoud suggested that they bind the edges and now I have an extra rug in the parlor!
You'll be happy that you used Kaouds! We are! - 6/28/2015 

Excellent service, beautiful carpet, and Fred was even willing to text with me. I couldn’t recommend them more highly!! - 10/26/2020 

Courteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus, possess. Having done a renovation that lasted over a year, Kaoud Carpet and Rugs was the most pleasant vendor to do business with. - 11/11/2019 

They are an amazing business. Fred , the owner is professional and prompt. He cleaned 5 of our carpets flawlessly and delivered right on time. They are a pleasure to deal with ! - 7/30/2021 

Great service and quality care. Thank you. - 2/20/2019 

Courteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus, possess. Having done a renovation that lasted over a year, Kaoud Carpet and Rugs was the most pleasant vendor to do business with. - 11/11/2019 

We were very pleased with the selection of carpets available at Kaoud, the effort put forth by the staff to review them all, and their taking the time to deliver and stage the three carpets we liked. That made all the difference as the third choice quickly became our first! Good quality and great value - thanks guys! - 9/08/2021 

Fantastic experience with Kaoud's! Worked with Fred Kaoud directly to repair and re-size a few extra Tibetan large rugs. Fred not only helped me personally but also recommended superior alternatives at a lower cost. What more could I ask for? All in all, fantastic professionalism, responsiveness, integrity, and quality work. Many thanks. - 1/19/2021