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Rave Reviews

It’s rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloom for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then.

We lived in Connecticut and appreciated the longevity of this local family business and the great customer service! Around since 1954, they are doing things right for the customer!
We built our retirement home in North Carolina, I made sure that I purchased my rugs from Kaoud Carpets & Rugs! Fred Kaoud Jr has an amazing eye for color selections and he can recommendation rugs based on your style. He has been spot on with our selections. Whether you are looking for a runner, carpet for stairs, or showcase pieces for your living areas their selections are amazing! We even got our outdoor rugs for our screened porch. Every year when we travel back up to CT, we make a point of stopping by the Wilton store to check out the inventory and to catch up with the Kaouds! I love when I can ship my rugs back to NC and they are wrapped professionally. Love their rug pads too! Time to change our colors! See you soon!

Kaoud Carpets & Rugs was recommended to me by a fellow designer after I relocated to the area and was looking for a great place to bring my clients. I have been going to them and working with Fred for the past 6+ months and I wouldn’t go anywhere else. They have a really big selection of high quality rugs in a lot of different styles, but also do custom, carpeting, and flooring. Fred really does have a one stop shop, but it is the customer service that really makes me a loyal customer. He and Fred Sr are both really kind, down to earth people, that go above and beyond for their clients, I could not recommend them and the quality of their products more.
From The Blog
- Katie H.I received excellent customer service from initial browsing through to delivery in my experience with Kaoud rugs. Communication was thorough... read moreI received excellent customer service from initial browsing through to delivery in my experience with Kaoud rugs. Communication was thorough and prompt. Ease of shopping and payment was beyond what I could have anticipated. And, the rug we chose is the perfect completion to our home! read less - 9/16/2022
- Dinara M.I ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very... read moreI ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! read less - 10/10/2020
Monty Botosan
We needed solutions for our home after my wife fell on our dangerously beautiful hardwood floors resulting in a serious... read moreWe needed solutions for our home after my wife fell on our dangerously beautiful hardwood floors resulting in a serious broken leg. Fred helped us select a number of beautiful area rugs and some custom designed solutions for stairs and walkways that now provide safe but beautiful floors that accent our hardwood. He brought several choices out to our home so we could see what they looked like in our home and was patient as we tried a couple times before settling on what worked best for us. The installation was professional as they consulted with us and advised us on several decisions that needed to be made to ensure a quality result that suited the limitations of some of the spaces.
This is the second time we have dealt with Kaoud in 3 years. The previous carpets we bought still look brand new ( compared to one very expensive dining room carpet we bought from another design store that is not holding up well)
For quality, selection, service and professional installation we would not use anyone else. read less - 7/25/2019Phyllis Zappala
Kaoud Carpets are an outstanding supplier of quality carpets for the discerning customer. As a local interior designer, I've worked... read moreKaoud Carpets are an outstanding supplier of quality carpets for the discerning customer. As a local interior designer, I've worked with Fred Kaoud to fulfill my client's needs. Their selection, installation, attention to detail and customer service are superb! I would recommend them without hesitation! Phyllis Zappala read less - 9/23/2015- Frank B.Working with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs... read moreWorking with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs cleaned and packed for storage, we were in the process of moving, and they all came out beautiful. I highly recommend their services. read less - 9/04/2021
- Anne V.Excellent service from choosing our carpet to installation. Fred is very helpful and knowledgeable and was a pleasure to work... read moreExcellent service from choosing our carpet to installation. Fred is very helpful and knowledgeable and was a pleasure to work with. He was ready to work with us on whatever the price point. Installation was seamless as well. Very professional company, and as an interior designer, a great team to work with. read less - 8/01/2019
Dina
I ordered several rugs from Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very... read moreI ordered several rugs from Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! read less - 10/10/2020- Ann R.We had a wonderful experience with Kaoud Carpet when we downsized to a new house. Fred and his team were... read moreWe had a wonderful experience with Kaoud Carpet when we downsized to a new house. Fred and his team were ultimate professionals, and Fred was especially adept at communicating regularly and clearly via email. They cleaned and repaired at least 8 Oriental carpets and all look wonderful. One was a multi-generational much used carpet that was worn and tired looking, and now looks beautiful. The work took some time, but Fred was very upfront about this at the beginning. The cost of delivery was built into the total cost which was paid upfront, and that plan served us well. We always knew the status of each carpet, thanks to Fred's emails. All in all, not only was their cleaning and repair excellent, but the combination of utter professionalism, yet informal, friendly, and communicative style informed our five star review. read less - 5/17/2021
- William G.A leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding... read moreA leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding was needed. We shopped several carpeting stores then found desirable products at Kaoud Rugs in West Hartford. The sales person, Christina L********, came to our home , measured all open areas, closets and stairs. The price was acceptable. When installation occurred, I was impressed at the concern for detail and precision performed by the crew. I cannot find a flaw at the stairs, around lolly columns, at doorways or closet entries. They did a very good installation. Maurice Kaoud helped finalize communication with our insurance. We are pleased with all interactions with Kaoud Rugs of West Hartford. read less - 12/10/2021
- T. B.Kaoud Carpets and Rugs provided exceptional service regarding the cleaning and moth proofing of 16 of my heirloom Persian rugs--starting... read moreKaoud Carpets and Rugs provided exceptional service regarding the cleaning and moth proofing of 16 of my heirloom Persian rugs--starting with the phone call I had with Fred Kaoud, Jr. Mr. Kaoud arrived at our home the very next day to personally inspect the carpets. He patiently explained the problems with each one, the process by which his firm cleans and moths proofs. He also provided a detailed account of each rug, its age and origin. Six weeks later the rugs returned home----now silky, exquisitely clean, the colors vibrant. They have never looked this good. His professional team brought the rugs in and expertly placed them around the house, explaining why some rugs should be placed in the same room with another rug, due to the common origin and related designs. Fred and his team were a delight to work with. We can't say enough about Kaoud Carpets and Rugs-For anyone who treasures their rugs as heirloom quality art, Kaoud is the only place to go. read less - 5/05/2019
Phillip Dolcetti
Prior to moving into our new home we had Kaoud clean and repair our rugs, fantastic service, extremely fast turn-around,... read morePrior to moving into our new home we had Kaoud clean and repair our rugs, fantastic service, extremely fast turn-around, and impeccable workmanship - wouldn’t trust any one else with our rugs. read less - 1/11/2023- Karl a.We have been Kaoud customers since the late 1960's when they were located in Milford, CT; and , then went... read moreWe have been Kaoud customers since the late 1960's when they were located in Milford, CT; and , then went to their new showroom in Wilton when it opened in the late 1980's. No words can adequately express the professionalism of this family owned company. They recently went "above and beyond" in helping us with an unusual situation with one of our Karastan rugs. We thank them so much for their assistance. Not only are the owners wonderful people to deal with; but also, their pick-up and delivery team is great, and the way they solved a carpet placement in my home recently was outstanding. Dealing with Kaoud is a genuine pleasure and we would highly recommend them. ***l and ******* *********** read less - 12/12/2017
William Green
We purchased several rugs 15 years ago from Kaoud and continue to be completely happy with their quality. ... read moreWe purchased several rugs 15 years ago from Kaoud and continue to be completely happy with their quality. When it was necessary to carpet other areas, we visited several dealers but found there was nothing superior to Kaoud in both quality and service. Everything was done on time and in a thoroughly professional manner. read less - 8/12/2019- Dinara M.I ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very... read moreI ordered several rugs from Fred Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! read less - 10/10/2020
- Beth S.We bought a beautiful carpet from Kaoud’s, It was the perfect choice and they helped us get just the right... read moreWe bought a beautiful carpet from Kaoud’s, It was the perfect choice and they helped us get just the right one and right colors for the space . They have a great selection and really use their experience to guide us. read less - 7/13/2019
Betsy Bilus
My husband and I were completely happy with the service we received at Kaoud Carpets and Rugs. Joanne was... read moreMy husband and I were completely happy with the service we received at Kaoud Carpets and Rugs. Joanne was very knowledgeable and understanding of our situation, guiding us the perfect carpet for our needs. It makes us happy whenever we see it. read less - 5/05/2023- Peter G.This company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for... read moreThis company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for many years to help us keep our rugs in top shape. Very satisfied. read less - 2/07/2020
Amy Crenshaw
My husband and I just moved to the area and needed to clean our lovely Persian rug that I inherited... read moreMy husband and I just moved to the area and needed to clean our lovely Persian rug that I inherited from my Armenian grandmother.
Fred Kaoud Jr. was very responsive to my inquiries and extremely knowledgeable. The Kaoud team carefully removed many years of dust and hand washed our precious heirloom. In addition, the installation team helped with sound recommendations on where to position the rug in our new home once it was cleaned. It looks stunning! What a wonderful way to feel at home in our new home! read less - 8/30/2021Richard Capogrosso
Have used Kaoud for rug cleaning twice now and have been very satisfied. They are professional, keep to the schedule... read moreHave used Kaoud for rug cleaning twice now and have been very satisfied. They are professional, keep to the schedule they promise and they always do an outstanding job. read less - 10/11/2022Rhonda Brown
Kaoud repaired a threadbare spot on our wool carpet. It looks much, much better. Their pick and delivery was quick... read moreKaoud repaired a threadbare spot on our wool carpet. It looks much, much better. Their pick and delivery was quick and efficient. Work was completed right on time. A great experience. read less - 5/04/2022Katia Friend
I have been working with Kaoud for over 15 years and they are true pros! Great customer service, great value... read moreI have been working with Kaoud for over 15 years and they are true pros! Great customer service, great value and timely responses to questions. It’s nice to work with a local, family owned business. Thank you!! read less - 6/24/2020- KATHLEEN D.Very nice people to do business with..I had my area rugs cleaned..they are beautiful..thanks ..I would recommend them to friends... read moreVery nice people to do business with..I had my area rugs cleaned..they are beautiful..thanks ..I would recommend them to friends for sure.. read less - 12/05/2019
William Creighton
We were very happy with our recent purchase of a carpet from Fred at Kaoud. The service was excellent... read moreWe were very happy with our recent purchase of a carpet from Fred at Kaoud. The service was excellent form start to finish and the carpet will give us lots of pleasure for years to come. read less - 9/05/2021- Doug C.Courteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus, possess. Having done a renovation that lasted... read moreCourteous, informative, efficient transaction. Shows the experience level Fred and his installer, Gus, possess. Having done a renovation that lasted over a year, Kaoud Carpet and Rugs was the most pleasant vendor to do business with. read less - 11/11/2019