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Rave Reviews

It’s rare now-a-days to get the quality of service and product that you receive from the Kaouds. As soon as you walk into the store, you receive quality service with a smile and most importantly, patience. They are very calm and quite professional. No pressure to buy either.
I just purchased wall-to-wall carpet for our family room. I assumed that they only sold orientals, but I was wrong. My friend had told me to go see what they had. She was also looking for broadloom for a staging job she was doing in Weston and was quite happy with what she found. I had purchased an oriental rug from them years ago and was quite happy then.

We lived in Connecticut and appreciated the longevity of this local family business and the great customer service! Around since 1954, they are doing things right for the customer!
We built our retirement home in North Carolina, I made sure that I purchased my rugs from Kaoud Carpets & Rugs! Fred Kaoud Jr has an amazing eye for color selections and he can recommendation rugs based on your style. He has been spot on with our selections. Whether you are looking for a runner, carpet for stairs, or showcase pieces for your living areas their selections are amazing! We even got our outdoor rugs for our screened porch. Every year when we travel back up to CT, we make a point of stopping by the Wilton store to check out the inventory and to catch up with the Kaouds! I love when I can ship my rugs back to NC and they are wrapped professionally. Love their rug pads too! Time to change our colors! See you soon!

Kaoud Carpets & Rugs was recommended to me by a fellow designer after I relocated to the area and was looking for a great place to bring my clients. I have been going to them and working with Fred for the past 6+ months and I wouldn’t go anywhere else. They have a really big selection of high quality rugs in a lot of different styles, but also do custom, carpeting, and flooring. Fred really does have a one stop shop, but it is the customer service that really makes me a loyal customer. He and Fred Sr are both really kind, down to earth people, that go above and beyond for their clients, I could not recommend them and the quality of their products more.
From The Blog
Peter Geike
This company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for... read moreThis company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for many years to help us keep our rugs in top shape. Very satisfied. read less - 2/07/2020- Beth S.We bought a beautiful carpet from Kaoud’s, It was the perfect choice and they helped us get just the right... read moreWe bought a beautiful carpet from Kaoud’s, It was the perfect choice and they helped us get just the right one and right colors for the space . They have a great selection and really use their experience to guide us. read less - 7/13/2019
- ShermanA precious resource for carpet lovers! Deep knowledge, superb service. I learn every time I go to Kaoud’s, and my... read moreA precious resource for carpet lovers! Deep knowledge, superb service. I learn every time I go to Kaoud’s, and my home is more beautful thanks to them. read less - 4/28/2019
jeff hyman
We went to Kaoud to purchase carpeting based on reviews we saw here in Google. We were not disappointed. Service... read moreWe went to Kaoud to purchase carpeting based on reviews we saw here in Google. We were not disappointed. Service in the store and in our home was excellent. Fred was extremely responsive and thorough in addressing all of our questions, keeping us up-to-date on delivery times, and ensuring installation as quickly as possible. Candido’s installation was highly professional, on time as promised, and expertly performed. We were extremely pleased with the service we received from start to finish, and would highly recommend Kaoud to anyone interested in purchasing floor covering. read less - 10/20/2021Monty Botosan
We needed solutions for our home after my wife fell on our dangerously beautiful hardwood floors resulting in a serious... read moreWe needed solutions for our home after my wife fell on our dangerously beautiful hardwood floors resulting in a serious broken leg. Fred helped us select a number of beautiful area rugs and some custom designed solutions for stairs and walkways that now provide safe but beautiful floors that accent our hardwood. He brought several choices out to our home so we could see what they looked like in our home and was patient as we tried a couple times before settling on what worked best for us. The installation was professional as they consulted with us and advised us on several decisions that needed to be made to ensure a quality result that suited the limitations of some of the spaces.
This is the second time we have dealt with Kaoud in 3 years. The previous carpets we bought still look brand new ( compared to one very expensive dining room carpet we bought from another design store that is not holding up well)
For quality, selection, service and professional installation we would not use anyone else. read less - 7/25/2019Christopher Mixson
We were very pleased with the selection of carpets available at Kaoud, the effort put forth by the staff to... read moreWe were very pleased with the selection of carpets available at Kaoud, the effort put forth by the staff to review them all, and their taking the time to deliver and stage the three carpets we liked. That made all the difference as the third choice quickly became our first! Good quality and great value - thanks guys! read less - 9/08/2021Richard Capogrosso
Have used Kaoud for rug cleaning twice now and have been very satisfied. They are professional, keep to the schedule... read moreHave used Kaoud for rug cleaning twice now and have been very satisfied. They are professional, keep to the schedule they promise and they always do an outstanding job. read less - 10/11/2022Diana Braun
We lived in Connecticut and appreciated the longevity of this local family business and the great customer service! Around... read moreWe lived in Connecticut and appreciated the longevity of this local family business and the great customer service! Around since 1954, they are doing things right for the customer!
We built our retirement home in North Carolina, I made sure that I purchased my rugs from Kaoud Carpets & Rugs! Fred Kaoud Jr has an amazing eye for color selections and he can recommendation rugs based on your style. He has been spot on with our selections. Whether you are looking for a runner, carpet for stairs, or showcase pieces for your living areas their selections are amazing! We even got our outdoor rugs for our screened porch. Every year when we travel back up to CT, we make a point of stopping by the Wilton store to check out the inventory and to catch up with the Kaouds! I love when I can ship my rugs back to NC and they are wrapped professionally. Love their rug pads too! Time to change our colors! See you soon! read less - 9/23/2015Phillip Dolcetti
Prior to moving into our new home we had Kaoud clean and repair our rugs, fantastic service, extremely fast turn-around,... read morePrior to moving into our new home we had Kaoud clean and repair our rugs, fantastic service, extremely fast turn-around, and impeccable workmanship - wouldn’t trust any one else with our rugs. read less - 1/11/2023- William G.A leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding... read moreA leaking water pipe caused considerable damage to carpeting in our basement family room. Total replacement of carpeting and padding was needed. We shopped several carpeting stores then found desirable products at Kaoud Rugs in West Hartford. The sales person, Christina L********, came to our home , measured all open areas, closets and stairs. The price was acceptable. When installation occurred, I was impressed at the concern for detail and precision performed by the crew. I cannot find a flaw at the stairs, around lolly columns, at doorways or closet entries. They did a very good installation. Maurice Kaoud helped finalize communication with our insurance. We are pleased with all interactions with Kaoud Rugs of West Hartford. read less - 12/10/2021
- Clair C.Kaoud (and Fred specifically) was fantastic. Very knowledgeable and excellent customer service, not to mention they did a great job... read moreKaoud (and Fred specifically) was fantastic. Very knowledgeable and excellent customer service, not to mention they did a great job cleaning our rug. I felt Fred went above and beyond, even sending us photo updates throughout the cleaning process. Our rug, which was very overdue for a cleaning, is noticeably more vibrant and softer. We felt very safe having our rug cleaned during the COVID crisis, Kaoud took extra precautions and still turned our rug around very quickly. Prices were in line with industry standard. Kaoud will be our go-to shop for oriental rug cleaning in the future and I wouldn’t hesitate to recommend them to anyone. read less - 6/02/2020
- Linda P.Fred Kaoud and Kaoud Carpets in Wilton gave excellent service. We originally purchased our living room and dining room carpets... read moreFred Kaoud and Kaoud Carpets in Wilton gave excellent service. We originally purchased our living room and dining room carpets from them many years ago. This was the first time we sent the rugs out to be cleaned. Fred kept us informed via e-mail. They picked up and delivered our carpets, and refringed the 10x14 ft carpet. They had to do multiple extractions and included new pads. We had an old stain from dropping a green bean casserole on one rug many years ago and they did an excellent job of removing the stain. The two delivery men, Ben and Jose, did a wonderful job and were very professional. We appreciated that they wore masks. I would highly recommend Kaoud Carpets in Wilton. read less - 7/22/2020
- Peter G.This company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for... read moreThis company gave professional and very satisfactory service cleaning 3 of our oriental carpets. We have used this company for many years to help us keep our rugs in top shape. Very satisfied. read less - 2/07/2020
- William G.We purchased several oriental rugs 15 years ago from Kaoud and continue to be completely happy with their quality. When... read moreWe purchased several oriental rugs 15 years ago from Kaoud and continue to be completely happy with their quality. When it was necessary to replace old carpeting in other areas, we visited several dealers but found there was nothing superior to Kaoud in both quality and service. Everything was done on time and in a thoroughly professional manner. Fred gave us a variety of options and suggestions that helped us make a decision without any pressure. The installers, George and Gus, were professional in their own right and did an excellent job, especially on hard to match corners. We could not be more satisfied. read less - 8/12/2019
- Kathleen O.Our family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few... read moreOur family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few different carpet stores, we chose to go with Kaoud and could not be happier with our decision. Fred and his team are beyond friendly and helpful and they had a great selection to choose from. Removal and installation was top notch as well! We will without a doubt be using Kaoud again for our carpeting/flooring needs. read less - 1/30/2022
- Kathleen O.Our family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few... read moreOur family just used Kaoud Carpets to install a stair runner and for an area rug. After visiting a few different carpet stores, we chose to go with Kaoud and could not be happier with our decision. Fred and his team are beyond friendly and helpful and they had a great selection to choose from. Removal and installation was top notch as well! We will without a doubt be using Kaoud again for our carpeting/flooring needs. read less - 1/30/2022
- ShermanA precious resource for carpet lovers! Deep knowledge, superb service. I learn every time I go to Kaoud’s, and my... read moreA precious resource for carpet lovers! Deep knowledge, superb service. I learn every time I go to Kaoud’s, and my home is more beautful thanks to them. read less - 4/28/2019
- Anne V.Excellent service from choosing our carpet to installation. Fred is very helpful and knowledgeable and was a pleasure to work... read moreExcellent service from choosing our carpet to installation. Fred is very helpful and knowledgeable and was a pleasure to work with. He was ready to work with us on whatever the price point. Installation was seamless as well. Very professional company, and as an interior designer, a great team to work with. read less - 8/01/2019
dan dolcetti
I have known and purchased carpets from Fred Kaoud for over 30 years and he and his family are very... read moreI have known and purchased carpets from Fred Kaoud for over 30 years and he and his family are very honest and professional business people. Last month I had my carpet cleaned by them and the end result looked great.
Dan Dolcetti read less - 3/23/2022- KATHLEEN D.Very nice people to do business with..I had my area rugs cleaned..they are beautiful..thanks ..I would recommend them to friends... read moreVery nice people to do business with..I had my area rugs cleaned..they are beautiful..thanks ..I would recommend them to friends for sure.. read less - 12/05/2019
- Russ A.Kaoud's is the absolute best carpet store around! They have been on our go-to for expert cleaning of our oriental... read moreKaoud's is the absolute best carpet store around! They have been on our go-to for expert cleaning of our oriental carpets for years - no matter how difficult the pet stain challenge, they always get the stain out and make the carpet look better than before! Kaoud's also has a beautiful selection of carpets to fit any home. Fred and team have the best service ever! read less - 7/26/2021
Dina
I ordered several rugs from Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very... read moreI ordered several rugs from Kaoud Carpets & Rugs, and my experience was superb! Fred Kaoud, Jr. was very attentive to my specific needs, first in choosing and ordering beautiful natural rugs for my luxury rental property. Per my rental contract, I had to furnish the rugs by August 1st. However, the rugs which I ordered could only be delivered by the end of August. To resolve this problem, Fred Jr. actually created temporary loaner rugs according to the sizes of my ordered rugs, and delivered these loaner rugs to my property by August 1st, free of charge! When the rugs I ordered came in, he replaced the loaner rugs by these rugs, again free of charge! It is difficult to find such high level of personalized service anywhere! Also, Fred Jr. is a wonderful, warm and positive person, and is a pleasure to deal with! I highly recommend Fred Kaoud Carpets & Rugs! read less - 10/10/2020- Allison .Extremely helpful, knowledgeable and accommodating. They offer a wide range of product from modern to traditional, area rugs to wall... read moreExtremely helpful, knowledgeable and accommodating. They offer a wide range of product from modern to traditional, area rugs to wall to wall. I must see showroom if you’re in the market for new carpets. Prices ranges for everyone read less - 2/23/2019
- Frank B.Working with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs... read moreWorking with Fred was an absolute pleasure. Very professional, quality work and timely performance. We had six or seven rugs cleaned and packed for storage, we were in the process of moving, and they all came out beautiful. I highly recommend their services. read less - 9/04/2021